Audit, compliance, operations, and process work with a strong internal-controls backbone.
This page pulls together the public-facing highlights from my current resume: more than twenty years of experience across internal controls, risk review, policy work, operations, quality programs, and cross-functional improvement.
Compliance-minded, operations-literate, and comfortable turning messy processes into something more reliable.
My background centers on audit, compliance, regulatory programs, internal controls, risk review, and operational improvement. I have spent years working across process design, policy interpretation, remediation tracking, documentation, and quality-focused execution.
What carries through the work is a bias toward clarity: identifying what is actually happening, mapping it against what should be happening, and building something stronger in the gap.
At a glance
- 20+ years across banking, operations, support, risk, and compliance-heavy environments
- Austin, Texas
- Deep experience with internal controls, SOPs, policy work, and remediation
- Comfortable working across customer care, branch operations, and cross-functional process improvement
Public version first
This page is the concise public-facing snapshot. For deeper context, references, or the full chronological version, reach out directly or connect on LinkedIn.
Selected roles
The through-line is audit-minded judgment, operational discipline, and making the work easier to understand, measure, and improve.
Tier 3 Google Device and Services Customer Care
- Reviewed risks within the Nest product line and implemented compliant mitigation strategies.
- Improved quality assurance results through database maintenance and stronger review discipline.
- Authored knowledge-base content and canned responses that improved Tier 3 response efficiency.
- Contributed to policy updates, automation-backed review processes, and cross-functional operational improvements.
Entrepreneur and Personal Assistant
- Founded and ran an upholstery and furniture repair business, managing customers, workflow, and delivery.
- Took on contract work in fast-moving environments that demanded adaptability and time management.
- Provided high-trust administrative and organizational support to a UT System associate vice chancellor.
- Managed a multi-year home renovation project with strong attention to coordination, budget, and follow-through.
Field Resolution Specialist / Assistant Vice President
- Reviewed policy and procedural performance across a network of 71 branches, strengthening compliance and operational standards.
- Researched internal policy and banking law, then translated findings into practical compliance action.
- Tested the design and effectiveness of internal controls and monitored remediation plans through resolution.
- Also served in branch leadership roles that covered teller operations, cash controls, branch audits, staff development, and systems conversions.
Internal controls, remediation tracking, risk identification, and operational review work are core to how I evaluate a process.
I am comfortable writing, updating, and interpreting SOPs, knowledge-base content, and compliance-aware documentation.
I work well where execution, measurement, and process discipline matter just as much as communication.
Coaching, review calibration, cross-functional collaboration, and practical ownership show up repeatedly throughout my work history.
What I bring to the table
- Compliance and risk management
- Internal auditing and control testing
- Process improvement and remediation oversight
- Project leadership and cross-functional coordination
- Google Sheets proficiency and analytical problem-solving
Recent learning
- The Bits and Bytes of Computer Networking
- Operating Systems and You: Becoming a Power User
- Technical Support Fundamentals
- Ongoing independent learning in compliance, operations, and systems thinking
Download the full resume directly.
This public page keeps the high-signal version easy to read. You can download a current PDF copy below, and if you need the most recent version for a specific opportunity, reach out directly.
Download a current PDF copy of my resume.